Freaquently Asked Questions
If you’re visiting us for the first time or simply aren’t sure which treatment is right for you, we encourage you to schedule a consultation with our of highly trained doctors or skin therapists so we can really get to know your unique situation.
We would be honoured to prep your skin prior to your event, and ensure a beautiful glow on your big day. Some advance planning may be required depending on your desired outcome and which treatment you opt for.
We want you to receive the best possible service during your visit here, which includes your appointment running smoothly and on time. We welcome you to arrive 10-15 minutes prior to your appointment, so you can enjoy a few moments of relaxation in our luxurious waiting rooms.
When you book in for your treatment, any important aftercare advice you need to know in advance will be shared with you at the time. Your practitioner will carefully walk you through your post-treatment aftercare during your appointment, and we encourage any and all of our patients to reach out via phone or email if you have any concerns or simply forget the details.
In-clinic treatments are only a part of your journey towards optimal skin health, and a homecare regime is absolutely essential to ensure the best possible results. Your expert skin therapist will consult with you regarding your at-home skin needs.
Many of our treatments require a completely clean, dry and makeup-free face to carry out, including most of our lasers and prior to numbing cream. Arriving without makeup with help us deliver your appointment smoothly and on-time.
We use Australia Post, normally takes 1-3 days.
Please note that our shipping guidelines are based on the estimated time of arrival from the dispatch date, not the date your order is placed.
Our delivery time guidelines are based on business days, which only includes Monday – Friday and excludes public holidays.
If one of the items you’ve ordered is out of stock, your order will be placed on hold until the available item comes back into stock.
This will be reflected in your confirmation email, as your dispatch date will be delayed.